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Documentation Index

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The Google Drive integration uses a shared service account to read files from folders you explicitly share with AgentWeb. Shared folders appear as a Knowledge Base source alongside uploaded files and ClickUp Docs. AgentWeb has read-only access and can only see the folders you share.

Connect

1

Get AgentWeb's service account email

In the portal, go to Brand → Knowledge Base and find the Google Drive section. Copy the service account email shown there.
2

Share a Google Drive folder with the service account

In Google Drive, right-click the folder you want to share, click Share, paste the service account email, set permission to Viewer, and click Send.
3

Add the folder ID in AgentWeb

Back in AgentWeb’s Google Drive settings, click Add Folder and paste the folder ID.To find the folder ID, open the folder in Google Drive. The URL looks like https://drive.google.com/drive/folders/1a2B3c4D5e. The ID is the string after /folders/ — in this example, 1a2B3c4D5e.
4

Verify access

AgentWeb verifies access and displays the folder name. Files are now available to Emma.
You can add multiple folders. To remove one, click the delete icon next to it.

What Emma can do

CapabilityBehavior
SearchSearches your shared folders by file content using Google Drive’s full-text search. Results include the folder and file name as the source path.
BrowseLists all files across your connected folders (up to 100 files per folder).
ReadReads the full content of an individual file, including Google Docs, Sheets, Slides, PDFs, and plain text files.

Supported file types

File typeHow it’s read
Google DocsExported as plain text.
Google SheetsExported as CSV.
Google SlidesExported as plain text.
PDFText extracted automatically.
Text files (.txt, .md, .csv, .json, .xml, .html)Read directly.
Other file types are read as binary data. Very large files are truncated at 50,000 characters.

Security

  • AgentWeb uses a service account. You are never asked for your Google password or personal credentials.
  • The service account has read-only permission and cannot create, modify, or delete anything in your Drive.
  • Access is limited to the folders you explicitly share. The service account cannot see anything else in your Drive.
  • Each user’s folder list is stored separately. One user cannot access another user’s shared folders.
  • You can revoke access from either side: remove the folder in AgentWeb, or unshare the folder in Google Drive.

Troubleshooting

Confirm the folder is shared with the service account email shown on the Google Drive settings page. Sharing settings in Google Drive sometimes take a minute to propagate.
The file may be in a sub-folder that wasn’t shared. Sharing a parent folder shares everything inside it, but only at the time of sharing. New sub-folders sometimes need to be re-shared explicitly.
Files over 50,000 characters are truncated to keep responses fast. Split very long documents into multiple files or summarize them first.